frequently asked questions
How long does an appointment take?
Most appointments take between 30 and 90 minutes, depending on what you need help with.
Do I need to know anything before you arrive?
No. We’ll explain everything step by step. You don’t need to prepare.
What if I ask the same question more than once?
That’s completely fine. We go at your pace and explain things as many times as needed.
Do I need internet or Wi-Fi?
Not usually. If something specific is needed, we’ll let you know ahead of time.
Is my information safe?
Yes. Your information is only used to schedule your appointment and is never shared.
Can a family member be present?
Absolutely. Family members are always welcome.
What if something doesn’t work?
We troubleshoot on the spot and clearly explain next steps if needed.
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